TERMS & CONDITIONSCancellation/Amendments Policy• Any deviation from this policy will be at the company’s discretion and confirmed in writing.
• No amendments can be made to the booking after you have paid your full balance. However, if you do have to increase in numbers we will endeavour to accommodate where at all possible.
• Deposits are strictly non-refundable (we reserve the right to add supplements if group numbers change when booking certain hotels when room occupancy of 3 are quoted for your group package).
• Lead Booker must commit to either Payment 1 or Payment 2 option when booking this will be confirmed in writing when deposit is taken and verbal confirmation is confirmed (All calls are recorded).Payment 1: Made By Two Instalments (Deposit & Final Balance)• £50 deposit is taken at the time of booking, this is non-refundable.
• The full balance must be paid 4 weeks prior to the date of arrival and final numbers must be confirmed, groups will only pay for the number of people attending.
• Any booking made within 5 weeks of the arrival date requires payment in full immediately.
• We reserve the right to cancel any bookings not paid for within 5 weeks.Payment 2: Made By Sage pay Online Payments & Instalments• No deposit is taken at the time of booking.
• Lead booker will be sent out all information to then request individuals attending weekend to pay a deposit of £20 within two weeks of date of booking to guarantee their place, this is non-refundable. The balance can either be paid in instalments or in full 5 weeks before their stay (each transaction will be a £1.50 surcharge).
• Any payment made by instalment or in full will be non – refundable.
• Any cancellations by guests are non-refundable and cannot be transferred over to other group members.
• 5 weeks before your stay and monies paid numbers will be confirmed to hotel and activities at this stage we cannot guarantee any extra places.Bond Conditions• The party is responsible for any damages to property and must contact the hotel prior to their stay to check details of damage bonds, arrival times etc (this is not our responsibility). Any hotels not taken bonds will sign they have read disclaimers and credit card details will be passed to Hotel for any damages incurred.Stag and Hen Newcastle
15b Shields Road